{"title":"Returns \u0026 Refunds","description":"\u003cp class=\"_p_ua7qq_109\"\u003e\u003cstrong\u003e\u003cspan\u003eReturns\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eWe want you and your pup to love every purchase! If you're not completely satisfied, you can return unused items in their original condition within 30 days of delivery for a full refund or exchange.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eTo start a return, please contact us at hello@bigpawsonality.co.uk with your order number and reason for return. We'll provide you with return instructions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cstrong\u003e\u003cspan\u003eRefunds\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eOnce we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method. You'll receive an email confirmation when your refund has been processed.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cstrong\u003e\u003cspan\u003eExchanges\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eNeed a different size or product? We're happy to help! Contact us and we'll arrange an exchange for you.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cstrong\u003e\u003cspan\u003eNon-Returnable Items\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eFor hygiene and quality reasons, we cannot accept returns on items that have been used or are not in their original condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cstrong\u003e\u003cspan\u003eDamaged or Defective Items\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eIf your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund at no cost to you.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cstrong\u003e\u003cspan\u003eReturn Shipping\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eCustomers are responsible for return shipping costs unless the item is damaged, defective, or we made an error. We recommend using a tracked service as we cannot guarantee receipt of untracked returns.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cstrong\u003e\u003cspan\u003eQuestions?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"_p_ua7qq_109\"\u003e\u003cspan\u003eContact us at hello@bigpawsonality.co.uk and we'll be happy to help.\u003c\/span\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/www.bigpawsonality.co.uk\/collections\/returns-refunds.oembed","provider":"Big Pawsonality","version":"1.0","type":"link"}