Shipping policy

Delivery Areas

We currently ship to addresses within the United Kingdom.

Shipping Rates

• Standard Shipping: £4.99
• Free Shipping: Available on all orders over £50

Processing Time

Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order has been dispatched.

Delivery Time

Standard delivery typically takes 3-5 business days from dispatch. Please note that delivery times may vary during peak periods or due to circumstances beyond our control.

Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Missing or Damaged Items

If your order arrives damaged or items are missing, please contact us at hello@bigpawsonality.co.uk within 7 days of delivery with photos and your order number. We'll arrange a replacement or refund promptly.

Questions?

For any shipping enquiries, contact us at hello@bigpawsonality.co.uk and we'll be happy to help.