Terms of service

 

1. Agreement to Terms

By accessing and placing an order with Big Pawsonality, you confirm that you are in agreement with and bound by the terms of service contained below. These terms apply to the entire website and any email or other type of communication between you and Big Pawsonality.

2. Products and Services

All products and descriptions are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.

3. Accuracy of Information

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Big Pawsonality is not as described, your sole remedy is to return it in unused condition within 30 days in accordance with our Returns & Refunds Policy.

4. Orders and Payment

By placing an order, you warrant that you are at least 18 years of age and legally capable of entering into binding contracts. All payments are processed securely through Shopify Payments. We accept major credit cards, debit cards, Apple Pay, Google Pay, and Shopify Pay.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorised transactions, or errors in product or pricing information.

5. Shipping and Delivery

Shipping times and costs are outlined in our Shipping Policy. We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control.

6. Returns and Refunds

Please refer to our Returns & Refunds Policy for detailed information about returns, exchanges, and refunds.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Big Pawsonality and protected by UK and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

8. Limitation of Liability

Big Pawsonality shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

9. Product Use

Our products are intended for use with pets. Always supervise your pet when using our products. We are not responsible for any injury or damage resulting from misuse or failure to follow product instructions.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

13. Contact Information

For questions about these Terms of Service, please contact us at:

Big Pawsonality
Email: hello@bigpawsonality.co.uk

Last Updated: 16 March 2026